Reminder about EVV Home Phone Landline Requirements

Date: June 14, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Call to action: Texas Children’s Health Plan would like to remind program providers, financial management services agencies (FMSAs), and Consumer Direct Services (CDS) employers about the Electronic Visit Verification (EVV) home phone landline requirements. The EVV Home Phone Landline Requirements policy requires the use of an approved allowable phone type when a program provider has selected the member’s home phone landline as the clock in and clock out method.

Landline Requirements

The landline must be the member’s home phone landline number or a landline in another location that the member frequently receives services, such as a family member’s home or a neighbor’s home.

The owner of the landline must give permission to the member and the service provider or CDS employee to use the telephone for EVV.
The phone must be a landline phone. It must not be an unallowable landline phone type.

*Fixed Voice over Internet Protocol (VOIP) landlines are considered allowable if the home phone is attached to a member’s or CDS employer’s address. The internet-based phone line must be assigned to the account owner’s address. A non-fixed VOIP landline is not allowable because it is not geographically restricted to a specific address.

Unallowable Landline Phone Type

An unallowable landline phone type is a mobile phone number or cellular enabled phone number. Phones used to clock in or clock out through the landline method must be a landline phone, and not a cellular phone or device.

Unallowable landline phone types include:

Cellular phones
Cellular enabled devices such as tablets and smart watches

Note: Program providers, FMSAs and CDS employers must use the EVV Landline Phone Verification Report in the EVV system to identify an unallowable landline phone type as “mobile.” If the program provider, FMSA, CDS employer or payer identifies an unallowable phone type, action must be taken to remove the unallowable phone type.

Resources

Next step for Providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.