HHAeXchange Electronic Visit Verification (EVV) Training Resources Available

Date: November 21, 2023

Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that they can attend HHAeXchange Open Hours webinar sessions to ask questions, see methods demonstrated, or schedule a one-on-one session for additional help and training.

Open Hours Webinar Sessions:

The webinar sessions will be available Monday through Friday until Dec. 1 and do not require registration, so attendees can drop in and out between the selected hours.

Program providers and FMSAs join here.

The webinar sessions will cover the following topics:

Monday, Wednesday, Friday: 9am - 11am
- Administrative
- Service Provider Management
- Member Management
- Scheduling
- EVV Clock In and Clock Out/EVV Visit Management
- Manual Visit Management
- Call Dashboard

Tuesdays/Thursdays: 9am - 11am
- Billing

FMSAs, CDS employers, and CDS employees join here.

The webinars will cover the following topics:

Fridays: 2 – 3pm

Services Portal
EVV Clock In and Clock Out/EVV Visit Management

One-On-One Sessions:

EVV users may schedule a one-on-one session with an HHAeXchange expert for additional help and training. Click here to book a one-on-one session.

Additional Information:

EVV HHAeXchange Town Hall Webinar Q&As (PDF)
Review TMHPs EVV Known Issues and Resolutions, Volume 1, for frequently occurring issues and resolutions in the HHAeXchange system.
Review EVV HHAeXchange Town Hall Webinar Q&As (PDF)
For more information or questions about HHAeXchange training, email HHAeXchange.

Contact:EVVMCO@hhs.texas.gov

Next steps for providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.