UPDATED Medicaid Re-enrollment Application Assistance is Available

Date: October 3, 2023

Attention: All Providers

Call to action: Texas Children's Health Plan (TCHP) would like to remind providers that assistance is available to their patients who need help with their Medicaid Reenrollment Application. Providers should encourage patients with Texas Children’s Health Plan coverage to contact us for assistance and support.

In-person application assistance at provider offices
In-office Application Assistance may be available to providers that are interested in supporting the reenrollment process for their patients, pending availability and office location. To request application assistance in your office from TCHP’s Application Assistance team, please fill out an Application Assistance site request form. 

Community in-person application assistance is available now for your patients
For your patients who have Texas Children’s Health Plan coverage and are having difficulty completing the renewal process, our Application Assistance team can help. They are available at multiple locations across the Houston area and will guide families through the application process for Medicaid and CHIP. The most current locations and schedule are on our website at texaschildrenshealthplan.org/application-assistance.

Application Assistance opportunities are available at the following locations, as of October 10, 2023*: 

*Locations are updated constantly. For an up-to-date list, please visit: texaschildrenshealthplan.org/application-assistance

Required documentation

Families should bring the following documents with them to the application assistance location.

• Child's Social Security Number (the actual card is not needed)
• Child's U.S. Birth Certificate or proof of legal residency status
• Family income within the last 30 days. Physical documentation is required to prove the family’s income. Acceptable documentation includes the following:
• Letter from the employer, check Stubs, Most Recent Income Tax, W-2 Form, and Wage Forms (Self Employment H1049 or Employment Verification H1028).

Next steps for providers: Providers are encouraged to share this communication with their staff and to share the information about application assistance with their patients, our members.  

If you have any questions, please email Provider Relations atproviderrelations@texaschildrens.org.  For access to all Provider Alerts, log into: 
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.