Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Urgent Notice: Update - IT Issues Resolved

Date: January 17, 2025

Attention: All Providers

Update as of January 21, 2025: We are pleased to inform you that the IT issues affecting our systems have been resolved. All systems are now functioning normally.

We apologize for any inconvenience this may have caused and appreciate your patience during this time. 

Call to action: We want to inform you that Texas Children’s Health Plan (TCHP) is currently experiencing IT-related issues that are affecting our systems as follows:

  • This includes outbound faxes relating to authorization requests.
    • Please contact us if you have questions or need assistance with prior authorizations at 1-800-731-8527
  • Issues with submitting claims and saving 835 files on the provider portal, Texas Children's® Link

Please be advised that our team is aware of the situation and is working diligently to resolve it as quickly as possible. In the meantime, we encourage you to check Texas Children's® Link for any important updates or responses relating to this outage.

We apologize for any inconvenience this may cause and appreciate your patience as we work toward a prompt solution.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts