Flu Season Alert!Alerta de temporada de influenza:
Don’t let germs win this season – protect yourself and your family!
The flu vaccine is your best defense against flu and related complications – PLUS, it is a covered benefit for Texas Children’s Health Plan members! Learn more!
¡No permitas que los gérmenes ganen esta temporada! ¡Protégete a ti y a tu familia!
La vacuna contra la influenza es tu mejor defensa contra la influenza y sus complicaciones. Además, ¡es un beneficio cubierto para los miembros de Texas Children's Health Plan! Aprende más
Update as of January 21, 2025: We are pleased to inform you that the IT issues affecting our systems have been resolved. All systems are now functioning normally.
We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Call to action: We want to inform you that Texas Children’s Health Plan (TCHP) is currently experiencing IT-related issues that are affecting our systems as follows:
This includes outbound faxes relating to authorization requests.
Please contact us if you have questions or need assistance with prior authorizations at 1-800-731-8527
Issues with submitting claims and saving 835 files on the provider portal, Texas Children's® Link
Please be advised that our team is aware of the situation and is working diligently to resolve it as quickly as possible. In the meantime, we encourage you to check Texas Children's® Link for any important updates or responses relating to this outage.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward a prompt solution.
