SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Updates and Directions in Preparation for Implementation of PEMS Master Provider File Regarding Address Differences
Date: September 9, 2024
Attention: All Providers
Updated PEMS Go-Live Date: May 30, 2025
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that the effective date for Provider Enrollment and Management System (PEMS) is now May 30, 2025. The collaborative testing between Managed Care Organizations (MCOs) and Health and Human Services Commission (HHSC) determined that there are some providers with mismatched addresses in PEMS. The providers with these mismatched addresses in our network will receive communication directly from TCHP.
How this impacts providers: The communication from TCHP will include the following information:
Date providers must complete the address update
TCHP follows the State of Texas Medicaid contract guidelines. Therefore, providers must maintain their enrollment information including address information for each practice location within PEMS
“How to update the provider address in PEMS” YouTube video link
TMHP contact center phone number is 800-925-9126 Option 3 if providers have any questions
Providers that neglect to update their address information within the specified period will experience the following consequences:
Payment denial code will be applied by PEMS if the providers are not actively enrolled in PEMS
TCHP will deny the claim for those providers not actively enrolled in PEMS as previously stated in a provider alert, click here for the communication.
TCHP along with all other MCOs must report completion metrics to HHSC to help measure the address synchronization between the MCOs and PEMS. The report will include:
Total number of providers with “Address discrepancy”
The number of providers who performed the change
Percentage of updates made successfully
Next step for Providers: Providers must follow the PEMS guidance provided in this communication. Meeting the address synchronization between MCOs and PEMS will proportionately reduce claim denials for providers and improve the accuracy of encounter reporting and network adequacy to MCOs.
