SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Texas Children’s Health Plan Highlights Patient Communication
Date: June 17, 2024
Attention: All Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to highlight the topic of patient communication this month with our providers. One aspect of patient communication, Motivational Interviewing, has been known to aid in promoting healthy habits and optimizing self-care. “Health coaching, its origin from motivational interviewing, enhances patient self-management of chronic conditions by improving patient compliance and outcomes, and reducing costs.” Source: https://pubmed.ncbi.nlm.nih.gov/19745624/
Background information: Based on the 2023 Experience of Care and Health Outcomes (ECHO) survey results, patients feel that their children’s doctors are not listening to them carefully and are not explaining their health status in a clear and understandable manner. In addition, patients feel disrespected and not enough time was spent with them. Please reference this table for detailed results from the 2023 ECHO Survey.
How this impacts providers: To enhance patient communication for our members,TCHP strongly encourages provider’s participation in a CE/CME course focused on Motivational Interviewing offered by Health and Human Services Commission (HHSC) available here. The learning objectives include the following:
Assess how motivational interviewing (MI) differs from traditional provider-patient communication and why it can effectively motivate positive behavior changes.
Integrate MI best practices into routine clinical encounters to promote healthy habits and optimum self-care.
Next step for Providers: As learned in the course, providers should integrate best practices in communication to promote trust, positivity, and comfort in discussions in the provider-patient relationship.
