Skip to main content
Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Developmental and Mental Health Screening Tools Added for the THSteps Preventive Care Medical Checkups

Date: May 11, 2021 Attention: Pediatric Providers Effective Date: June 1, 2021 Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event. Call to action: Texas Children’s Health Plan would like to inform network providers of two new developmental and mental health-screening tools that will be added to the Texas Health Steps Preventive Care Medical Checkups effective for dates of service on or after June 1, 2021. How this impacts providers: The new screening tools are as follows:
  • The Survey of Well-being of Young Children (SWYC) will be added as a recognized developmental screening tool for children at 9 months, 18 months, 24 months, 3 and 4 years of age, as well as through 6 years of age if not completed previously.
  • The Rapid Assessment for Adolescent Prevention Services (RAAPS) will be added as a recognized mental health-screening tool for adolescents who are 12 years old through 18 years of age.
Developmental Screening is part of the Texas Health Steps Well Child Visit and not reimbursed separately. Here are links to the new screening tools: The Survey of Well-being of Young Children | Tufts Children's (tuftschildrenshospital.org)The Rapid Adolescent Prevention Screening© (RAAPS) (possibilitiesforchange.org)   Here is a link to all of the Texas Health Steps developmental and behavioral screening tools: Forms | Texas Health and Human Services Next steps for providers: Network providers must adhere to the Texas Health Steps screening recommendations. For positive screens, please consider referring members for case management, a network behavioral health provider, or an appropriate developmental provider. Care Coordination, Case, and Disease Management Referrals: Phone: 832-828-1430 Fax: 832-825-8745 Member Referral for Case Management form is available here: http://www.tchp.us/for-providers/resources/downloadable-forms   If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.