SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Essential Information for Prior Authorization Submission
Date: January 13, 2021
Attention: All Providers
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: Texas Children’s Health Plan (TCHP) would like to remind network providers of the required information for a prior authorization submission.
The Texas Standard Prior Authorization Form* including the following information:
Member Name
Member Date of Birth
Member Medicaid/CHIP Identification Number
Requesting Provider Name and National Provider Identifier (NPI)
Servicing Provider Name and NPI
Requested Service
Current Procedures Terminology (CPT) Codes Requested
Number of Units Requested
Dates of Service
*Standard Prior Authorization Form
An in-network provider signature is no longer required on the authorization form.
How this impacts providers: When Texas Children’s Health Plan (TCHP) receives a request for prior authorization for a Medicaid member under age 21, and the request does not contain complete documentation and/or information TCHP will do the following:
Return the request to the Medicaid provider with a letter describing the documentation that needs to be
submitted, and
When possible, TCHP will contact the Medicaid provider by telephone and obtain the information necessary to complete the prior authorization process.
If the documentation/information is not provided within sixteen (16) business hours of TCHP’s request to the Medicaid provider, TCHP will send a letter to the member explaining that the request cannot be acted upon until the documentation/information is provided. Additionally, a copy of the letter is sent to the Medicaid provider describing the documentation/information that needs to be submitted.
If the documentation/information is not provided to the TCHP within seven calendar days (7) of its letter to the member, TCHP will send a notice to the member informing the member of its denial of the requested service due to the incomplete documentation/information. At this time, the member has an opportunity to request an appeal through the TCHP’s internal appeals process and the Health and Human Services Commission state fair hearing process.
