Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Date: 04/09/2019Subject: DME/Supplies Exceeding Medicaid LimitationsAttention: DME and Home Health Providers
Texas Children’s Health Plan applies benefit limitations for DME Supplies and Equipment per the current TMHP Manual for all members eligible to receive the benefit. See benefit exceptions below.
Frequency of Billing
As a reminder, DME monthly limits will be applied every 27 days. Claims for recurring DME rentals and/or monthly disposable supplies billed prior to this renewal date are subject to denial. Denied claims may be appealed through the standard appeal process with supporting documentation to establish and/or support medical necessity.
What DME requires authorization?
Please refer to our web site for a full list of these items:
http://tchp.us/sites/default/files/pdf/Prior%20Auth%20Requirements_NOV%202018.pdf
If a DME item requires prior authorization, a provider may also provide medical necessity justification for exceeding the TMHP benefit limitation in their prior authorization request.
What if the DME item doesn’t require authorization but the quantity needs to exceed benefit limitations?
If a DME item does not require a prior authorization, TCHP will reimburse billed units up to the maximum quantities allowed. Quantities exceeding benefit limitations set forth by Texas Medicaid or established in the TCHP benefits exception list will be denied.
A provider may submit a claims appeal that includes documentation justifying the medical necessity of those quantities denied for exceeding the limitation as per the TCHP claims appeals process.
Is there a standard form available for medical necessity denials?
No. Providers will retain the responsibility of providing sufficient documentation for the items exceeding benefit limitations.
Is there specific information I have to provide to prove medical necessity?
The following information may be useful when submitting or appealing claims for medical necessity:
- The member’s overall health status and Diagnosis or condition
- Why the benefit limit does not meet the member’s needs documented with specificity to the member’s condition
- Signed acknowledgement from the ordering provider that the member requires amounts exceeding the benefit limitation