Updates to the EVV Visit Maintenance Processes Hold for HHAeXchange System Users for Dates of Service Prior to Go-Live Date

Date: April 23, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Effective Date: April 22, 2024

Call to action: Effective April 22, Electronic Visit Verification (EVV) program providers, financial management services agencies (FMSAs), and Consumer Direct Services (CDS) employers who use HHAeXchange as their EVV system may now perform visit maintenance processes for dates of service prior to their go-live date with HHAeXchange.

For Proprietary System Operators (PSOs), the visit maintenance hold for dates of service prior to go-live with their EVV proprietary system remains in place. Further details will be provided soon.

Reminder

• At this time, only those who use HHAeXchange as their EVV system may perform visit maintenance for dates of service prior to their go-live date with HHAeXchange.
• HHAeXchange users may now send Visit Maintenance Unlock Requests (VMURs) to their payer (HHSC or Managed Care Organization) for dates of service prior to your go-live date.
• All EVV users may perform visit maintenance processes for dates of service after their go-live date with their EVV system or EVV proprietary system.

Resources

• The VMUR Job Aid provides step-by-step instructions for Program Providers and FMSAs (PDF) and CDS employers (PDF), when completing a VMUR.
• Refer to EVV Policy 8060 VMUR in the EVV Policy Handbook.

Email TMHP for assistance with the TMHP EVV Portal.
Email TMHP PSO with any questions.

Next step for Providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.