Appealing Legacy Claims within our Provider Portal, Texas Children’s Link

Date: April 10, 2023
 
Attention: All Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers utilizing Texas Children’s Link, our online provider portal, how to access and appeal legacy claims within this platform. Legacy Claims are defined as claims with a submission date prior to August 1, 2022.  

Click here for the steps to access and appeal legacy claims. We hope this option improves your daily operations and makes the claims reconciliation process much easier.

Background information: Texas Children’s Health Plan (TCHP) migrated completely from our old provider portal, Health Trio, to our new provider portal, Texas Children’s Link on January 1st, 2023. In addition, TCHP created a legacy claim look up tool so users still have the ability to review claims submitted prior to August 1, 2022.

Next steps for providers: Providers should share this communication with their billing staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.