Empowering data-driven care: Inovalon’s Converged Provider Enablement (CPE) is Now Live!

Date: October 22, 2024

Attention: Providers with an assigned panel

Background information: Texas Children’s Health Plan (TCHP) is excited to announce Inovalon’s new and improved provider platform, Converged Provider Enablement (CPE) tool, designed to help providers streamline gap-in-care reports and gain better insight into their performance metrics. This new, updated tool will replace the current InovalonData Insights before it officially sunsets to the new platform.

If you’re not yet using Inovalon, we encourage you to register today and take full advantage of this valuable resource.

Key Features

The CPE tool offers a range of features to enhance provider workflows, including:

Comprehensive gap-in-care reports: View all of your assigned TCHP members’ gaps in one easy-to-download report.
- You can also filter to show your assigned TCHP members due for appointments in the next 90 days, to assist with priority scheduling
Performance tracking: View TCHP’s target thresholds and gap-to-goal metrics to easily monitor your performance.

How to Access

Inovalon’s CPE is easily accessible from our provider portal, Texas Children’s® Link. Once logged in, navigate to External Sites on the top menu bar, and then select TCHP Inovalon. Most providers should have access; if not, registration is required for access.

To request access:

Complete the TCHP Inovalon Access Request form located on the portal main page under TCHP Provider Resources.
After submission, watch for an email from Inovalon to finalize your access.
For assistance, please reach out to your Provider Relations Liaison (PRL). If you’re not sure who your PRL is, visit the Meet our Team page.

Training and Education

To help get you started, we’ve created a CPE Quick Guide and Quick Guide Use Case, available on the portal under TCHP Provider Resources.

Within Inovalon CPE, there's a program overview via Data Insights Bot that provides a walk-through of the tool. To access it, login and click on the lightbulb icon in the bottom right corner to open the Data Insights Bot (click on Provider Enablement). This offers a guided tour with insights on how to navigate the CPE tool.

Next step for Providers: Providers are encouraged to start exploring and engaging with their members by utilizing Inovalon’s CPE and share this resource with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.