ANNOUNCEMENT: Member ID Cards

Dear Texas Children’s Health Plan providers, it has been brought to our attention that a small portion of our new members did not receive their current Member ID cards. We have already begun the process of sending the missing ID cards to members and will continue to do so until they are all properly distributed. We ask that you do not turn members away if they cannot present an ID card and instead utilize one of the following ways to verify their enrollment. Alternatives to validate member eligibility:

• Texas Children’s® Link provider portal
• Contact Member Services
  • 832-828-1001 or 1-866-959-2555 (STAR)
  • 832-828-1002 or 1-866-959-6555 (CHIP)
• www.TMHP.com

We appreciate your patience and apologize for any inconvenience this may cause to your operations. Should you have any questions or concerns please contact your Provider Relations Liaison or the Provider Relations Department at 832-828-1004 or 800-731-8527.