Skip to main content
Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Conduent Incident Incidente de Conduent

Provider Enrollment Requirements

Please update your enrollment and demographic information with TMHP (Texas Medicaid Healthcare Partnership). TMHP is HHSC’s provider enrollment administrator and serves as the authoritative source for HHSC providers’ enrollment and demographic information. Once you update your enrollment and demographic information with TMHP, your data will be reconciled with the demographic information on file with the MCOs. The TMHP Provider Enrollment webpage can be accessed at the following URL: https://www.tmhp.com/topics/provider-enrollment

To make updates to your current enrollment (e.g., new practice locations or change of ownership updates), please access the Provider Enrollment and Management System (PEMS) web page at the following URL: https://secure.tmhp.com/pems.

The Step-by-Step Guide can be accessed at the following URL: https://www.tmhp.com/topics/provider-enrollment/pems/start-application

This page includes step-by-step instructions for maintenance requests as well as new enrollment, existing enrollment, revalidation, and reenrollment. Select the link under Existing Enrollment to access instructions for adding new practice locations or to submit a change of ownership. Select the link under Maintenance to access instructions for updating demographic data. This page also provides links to the Enrollment Help page and the TMHP YouTube channel.

TCHP will contract, credential and pay only those providers who are properly enrolled with TMHP and whose information is received in the official PEMS file from TMHP. In addition, it is important that every provider be enrolled at each location where they see patients. This will help ensure claims process correctly and an accurate online provider directory for our Members seeking care.

Clinical Laboratory Improvement Amendments (CLIA) Certification

Providers that perform or bill for laboratory services must maintain a valid CLIA certification in PEMS.

CLIA certification:

  • Must be current and accurate in PEMS
  • Must be appropriate for each laboratory procedure code billed

Claims submitted for laboratory services without the appropriate CLIA certification on file in PEMS may be flagged or denied in accordance with Texas Medicaid requirements.

Providers are strongly encouraged to:

  • Regularly review CLIA information in PEMS
  • Update CLIA certifications when adding new services or locations
  • Ensure CLIA information is accurate during enrollment maintenance and revalidation

To view the Provider Alerts related to PEMS, visit our Provider Alerts page and search PEMS.

Revalidation Information for Providers

All Medicaid-enrolled providers are required to revalidate their enrollment by their assigned due date to remain actively enrolled and eligible for payment. Revalidation is completed through the Provider Enrollment and Management System (PEMS).

  • You can begin revalidation up to 180 days (6 months) before your due date.
  • Starting early helps avoid delays, deficiencies, or unintended disenrollment.

Why Revalidation Is Critical

Providers who do not complete revalidation on time may experience:

  • Disenrollment from Texas Medicaid
  • Nonpayment for services rendered to Medicaid members
  • Requirement to re-enroll, with no retroactive payment for services provided while disenrolled

What Providers Should Do Now

  1. Log in to PEMS
    • Confirm your revalidation due date
    • Check your application status (not started, draft, or pending response)
  2. Start or continue your revalidation application
    • Complete all required sections
    • Upload requested documentation
    • Respond promptly to any deficiency or follow-up requests
  3. Ensure your application reaches a “Closed-Enrolled” status by your due date

Revalidation resources:

  • Utilize resources to help complete the revalidation process:
    • TMHP's Instructional webpage will guide you through the process of revalidating as a provider using TMHP's Provider Enrollment and Management System (PEMS) tool.
    • TMHP’s YouTube channel for PEMS contains entire walk-through demonstrations for revalidation request for groups, facilities, individuals and performing providers.

To support a smooth revalidation process, the following resources are available:

Written Guides and Interactive Tools

  • Provider Enrollment Help Hub: A central “how-to” resource for understanding provider enrollment, revalidation, and account management in PEMS.
  • NPI Type and Program Selection | TMHP: Provides an interactive customized checklist based on your provider type, program participation, and enrollment role (e.g., individual, group, or facility).

Need Assistance?

  • For standard inquiries, contact Texas Medicaid & Healthcare Partnership (TMHP):
  • Email: Provider.Relations@tmhp.com
  • Phone: TMHP Contact Center at 800-925-9126 or TMHP-CSHCN Services Program at 800-568-2413

To view the Provider Alerts related to revalidation, visit our Provider Alerts page and search revalidation.