Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Electronic Visit Verification (EVV) Alternative Device Reduction Schedule
Date: November 21, 2024
Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to inform Electronic Visit Verification (EVV) program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers, to enhance program integrity, Texas Health and Human Service Commission (HHSC) is reducing the use of alternative devices as an approved method to clock in and clock out for EVV required services. The phased reduction will begin September 1, 2025, and complete on September 1, 2028.
By September 1, 2028, program providers and financial management services agencies (FMSAs), including those approved as a proprietary system operator (PSO), and consumer directed services (CDS) employers must limit the use of alternative devices for visit transactions to a maximum of 5% of their total visit transactions. The reductions will be made on the following schedule:
Fiscal Year
Begin Date
End Date
Allowable percent of EVV transactions
2026
9/1/2025
8/31/2026
75%
2027
9/1/2026
8/31/2027
50%
2028
9/1/2027
8/31/2028
25%
2029
9/1/2028
Forward
5%
HHSC will publish full policies regarding the alternative device reduction at a future date.
Next step for Providers:Providers should share this update with their staff.
