Electronic Visit Verification (EVV) Alternative Device Reduction Schedule

Date: November 21, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to inform Electronic Visit Verification (EVV) program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers, to enhance program integrity, Texas Health and Human Service Commission (HHSC) is reducing the use of alternative devices as an approved method to clock in and clock out for EVV required services. The phased reduction will begin September 1, 2025, and complete on September 1, 2028.

By September 1, 2028, program providers and financial management services agencies (FMSAs), including those approved as a proprietary system operator (PSO), and consumer directed services (CDS) employers must limit the use of alternative devices for visit transactions to a maximum of 5% of their total visit transactions. The reductions will be made on the following schedule: 

HHSC will publish full policies regarding the alternative device reduction at a future date. 

Next step for Providers:Providers should share this update with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts,log into: 
https://www.texaschildrenshealthplan.org/provideralerts.