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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Pharyngitis Testing Reminder

Date: August 17, 2023

Attention: Primary Care Providers

Call to action:

Pharyngitis (also known as sore throat) is a common, predominately viral, self-limiting condition which can be symptomatically managed without antibiotic treatment. Inappropriate antibiotic use for pharyngitis contributes to the development and spread of antibiotic resistance. Source: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7693205/

However, a small proportion of sore throats caused by group A streptococcal (GAS) infection may benefit from the provision of antibiotics. Establishing the cause of infection is an important step in effective antibiotic stewardship.

Why it matters:

Pharyngitis is a leading cause of outpatient care and can be due to a viral or bacterial infection. Viral pharyngitis does not respond to or require antibiotic treatment, but antibiotics continue to be inappropriately prescribed. Proper testing and treatment of pharyngitis prevents the spread of sickness, while reducing unnecessary use of antibiotics. The misuse of antibiotics can have adverse clinical outcomes such as Clostridium difficile (C. diff) infections and has public health implications, including encouragement of antibiotic resistance (when antibiotics can no longer cure bacterial infections). Antibiotic resistance is a major health concern in the United States, with 2.8 antibiotic-resistant infections and 35,000 deaths occurring annually. Source: https://www.ncqa.org/hedis/measures/appropriate-testing-for-pharyngitis/

How this impacts providers:

Providers should perform a strep test (rapid assay or throat culture) in order to determine whether antibiotic use is appropriate for patients with sore throat. Prescribing antibiotics, especially when no bacterial infection has been confirmed, can lead to side effects like diarrhea, vomiting, or yeast infections as well as the development of antibiotic resistance.  Appropriate testing helps keep patients healthy, which ultimately decreases overall healthcare costs. 

Member Education Guidance:

Patients often request an antibiotic to treat symptoms, even if they do not test positive for a bacterial infection.  Explain that antibiotics will not treat a viral infection and unnecessary use of antibiotics can build up antibiotic drug resistance in the patient.

Educate patients on how to treat their symptoms:

  • Over-the-counter medications, such as nonsteroidal analgesics and or/acetaminophen
  • Cool-mist vaporizers and nasal sprays for congestion
  • Eating ice chips to soothe throat pain
  • Throat spray or lozenges for older children and adults with sore throats
  • Extra fluids and rest

Billing guidance:

Providers should direct TCHP members to an in network lab. To search for an in network lab click here: https://www.texaschildrenshealthplan.org/find-a-provider.

The CPT code for strep testing is 87880.

Diagnosis codes:

J02.0      Streptococcal pharyngitis

J02.8      Acute pharyngitis due to other specified organisms

J02.9      Acute pharyngitis, unspecified

J03.00    Acute streptococcal tonsillitis, unspecified

J03.01    Acute recurrent streptococcal tonsillitis

J03.80    Acute tonsillitis due to other specified organisms

J03.81    Acute recurrent tonsillitis due to other specified organisms

J03.90    Acute tonsillitis, unspecified

J03.91    Acute recurrent tonsillitis, unspecified

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.