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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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2024 Annual Hospitals Standard Dollar Amount Verification

Date: July 19, 2023

Attention: Non-Rural and Non-State-Owned Hospital Providers

Due date for the SDA Add-on Status Verification Form, if required: July 24, 2023

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers about the 2024 Annual Hospitals Standard Dollar Amount Verification.

Background information: In accordance with Texas Administrative Code (TAC), §355.8052(d)(9), related to Medicaid Inpatient Hospital Reimbursement, hospitals may receive an annual standard dollar amount (SDA) adjustment based upon their trauma and/or safety-net designation. If qualified, hospitals may also receive a medical education add-on to their SDA. To comply with (TAC), §355.8052(d)(9), HHSC requires verification of the facility-specific information related to these SDA add-ons.

How this impacts providers: To ensure that each provider receives the appropriate add-on to its SDA, each hospital must review and verify that its facility-specific information contained in the following two files (also available with additional instructions on the HHSC Provider Finance Department website) is true and accurate:

  1. FY 2024 Statewide SDA Add-On Status Verification File (HHSC derived)
  2. FY 2012 Final Rule - IPPS Impact File IPUF (reference use only)
    • If the add-on status in this file is not correct, the provider must submit the SDA Add-on Status Verification Form to inform HHSC of changes that should be made to correct the information contained in the verification files.
    • For the revised add-on status to be considered for rates effective September 1, 2023, the SDA Add-on Status Verification Form must be completed and returned to HHSC at the email or mailing address contained on the form by July 24, 2023.
    • If no errors are found in your hospital's data on the SDA Status Verification File, no response is required. HHSC will calculate the facility specific add-ons for the hospital's final SDA using the information contained in the file.

Next steps for providers: Applicable providers should adhere to the guidance outlined in this communication to validate their facility-specific information and submit a status verification form, if needed. 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.