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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

<strong>Enfamil Prosobee Recall Information</strong>

Date: February 22, 2023 

Attention: All Providers

Call to action: Texas Children’s Health Plan (TCHP) received an urgent notice of Reckitt’s voluntary recall of two select batches of ProSobee plant-based infant formulas due to a possibility of cross-contamination with Cronobacter Sakazakii.

TCHP wanted to ensure that our providers are aware of this important Member safety matter and are prepared to assist our Members in obtaining appropriate replacement formulas.

Please inform Members DO NOT USE:

Product: Enfamil ProSobee Powder, 12.9 oz Can

Global Batch Code: ZL2HZF

UPC: 300871214415

Lot Number: 0670975

Expiration: 3/1/2024

Product: Enfamil ProSobee Powder, 12.9 oz Can

Global Batch Code: ZL2HZZ

UPC: 300871214415

Lot Number: 0670979

Expiration: 3/1/2024

ProSobee Simply Plant-Based Infant Formula in 12.9 oz containers was manufactured between August 2022 and September 2022. The products were distributed through retail stores nationwide in the U.S., Guam, and Puerto Rico. The batches in question can be identified by the number on the bottom of the can. Recalled product batches are ZL2HZF and ZL2HZZ both with a UPC Code of 300871214415 and a “Use By Date” of “1 Mar 2024.” 

Resources:

https://www.enfamil.com/prosobee-recall-2023/

https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/reckitt-recalls-two-batches-prosobee-129-oz-simply-plant-based-infant-formula-because-possible

https://texaswic.org/about-wic/special-wic-food-updates

Please inform Members that they should check to see if their child’s formula is part of the recall:

  • Check the codes and expiration on the bottom of each can or on the side of each case.
  • Members can contact Enfamil at 1-800-479-0551 or email consumer.relations@rb.com and they will help verify if the product was impacted.
  • If a formula is part of the recall, do not use the formula. If the regular formula is not available, providers should make recommendations on changing feeding practices.

How this impacts providers: Based on the guidance, parents and caregivers should not use the affected products and should take it to the store for refund and exchange. If formula was obtained from WIC, Members can call their WIC office for more information and can receive a different brand of a similar formula. Members on special formulas will need a prescription for the appropriate substitute.

About Cronobacter Sakazakii

Cronobacter Sakazakii bacteria can cause severe, life-threatening infections (sepsis) or meningitis (an inflammation of the membranes that protect the brain and spine).

Symptoms of sepsis and meningitis may include:

  • Poor feeding
  • Irritability
  • Temperature changes
  • Jaundice (yellow skin and whites of the eyes)
  • Grunting breaths and abnormal movements.
  • Cronobacter infection may also cause bowel damage and may spread through the blood to other parts of the body.

Next steps for providers: The health and wellbeing of our Members/your patients is Texas Children’s Health Plan’s top priority. Providers should be prepared to receive inquiries from parents/caregivers regarding this important safety recall and remain current on the latest information on the matter.

For specialized formulas, healthcare providers will need to provide Members with a new prescription to ensure the replacement formula will meet the infant’s medical needs.

WIC has temporarily added more options so parents can find a formula at the store that will meet their babies’ needs without updating their cards. For a list of alternative brands that parents can get with WIC, visit https://texaswic.org/about-wic/special-wic-food-updates.

TCHP is outreaching to Members to inform and assist those needing replacement formulas as well. We are also coordinating with DME companies and ordering providers to assist Members with authorizations for formulas affected by the recall to obtain appropriate replacement formulas.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.