Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Date: August 1, 2022 Attention: FMSA and Consumer Directed Services Employers Effective date: September 1, 2022Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated with the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: The purpose of this communication is to inform Texas Children’s Health Plan (TCHP) financial management services agencies (FMSAs) and CDS employers of the direction being provided on CDS employer EVV usage.
Background information: In preparation for payers conducting Electronic Visit Verification (EVV) Usage Reviews for Consumer Directed Services (CDS) employers for dates of service on and after September 1, 2022, the Health and Human Services Commission (HHSC) published Information Letter No. 2022-40. This letter provides direction for financial management services agencies (FMSAs) on CDS employer EVV usage.
Information about the Information Letter:
The letter includes two attachments with resources and information that FMSAs must provide to their CDS employers and designated representatives (DRs), as applicable.
The letter also includes FMSA responsibilities related to CDS employer EVV Usage Reviews. This is to help make sure the minimum EVV Usage Score is met.
CDS employers are monitored at the member level and each member who has selected the CDS option will receive an EVV Usage Score.
How this impacts providers: Reminder: EVV Usage Reviews Begin for CDS Employers on September 1, 2022
Payers will begin conducting EVV Usage Reviews for CDS employers for dates of service on or after September 1, 2022.
FMSAs must provide a copy of this notice available here to all their CDS employers by ten business days after the publication date of the attached notice to CDS employers with EVV Usage Scores below 40%.
This notice informs CDS employers that their current EVV Usage Score is below 40%. The CDS Employer Usage grace period will end August 31, 2022. Effective September 1, 2022, CDS employers will be expected to meet a minimum EVV Usage Score of 40% for the first fiscal year quarter, September 1, 2022, through November 30, 2022. The notice reminds CDS employers that their CDS employees must use an HHSC-approved clock in and clock out method to capture EVV visits in the EVV system.
HHSC will email each FMSA a list of CDS employers below the 40% EVV Usage Score. The email will be from EVVcompliance@hhs.texas.gov. FMSAs must provide a copy of the attached letter to the CDS employers identified by HHSC, within 10 business days from date of HHSC’s email.
Next steps for providers: CDS Employers should share this communication with their staff so that they are prepared for the EVV usage reviews.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
