Therapy Wait List

Subject:  Therapy Providers Effective 1/15/2018, HHSC formally required MCOs to report on access issues specific to all therapy modalities (PT, OT, ST). In the future, if Texas Children’s Health Plan (TCHP) should receive a member complaint specific to access to care, TCHP will follow-up with each therapy provider. If a wait list is identified, each provider will be required to submit detailed information for each member waiting for care. The information will need to be populated in a specified template, and the document can be obtained by contacting tchpproviderconcerns@tchp.us. Also periodically, TCHP will be conducting a review of all therapy providers to assess if there are any TCHP members awaiting therapy services. If a wait list is identified, the template will be provided for completion. If you should have any questions, please contact TCHP Provider Relations at 832-828-1008 during the hours of 8am – 5pm Monday thru Friday. Thank you for your continued partnership in caring for the needs of our members. Disclaimer: The TCHP email address has been updated since the 2/1/2018 communication