Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Resources in Response to School Shootings

n response to the recent high school shooting in Santa Fe Texas, the National Child Traumatic Stress Network has developed resources to help families and communities. These resources include tip sheets on:

The Psychological Impact of the Recent Shooting
Tips for Parents on Media Coverage
Tip Sheet for Youth Talking to Journalists about the Shooting
Parent Guidelines for Helping Youth after the Recent Shooting
Talking to Children about the Shooting
Helping Teens with Traumatic Grief: Tips for Caregivers
Helping School-Age Children with Traumatic Grief: Tips for Caregivers
Helping Young Children with Traumatic Grief: Tips for Caregivers
After a Crisis: Helping Young Children Heal
After the Injury—website for families with injured children
Health Care Toolbox—website for pediatric health providers working with injured children

Resources for Educators

Helping Youth After a Community Trauma: Tips for Educators
Psychological First Aid for Schools (PFA-S) - full manual
Providing PFA-S: For Health-Related Professionals - handout
Providing PFA-S: For Principals and Administrators - handout
Providing PFA-S: For School Support Staff - handout
Providing PFA-S: For Teachers – handout

Resources for First Responders

Preparing for the Unimaginable – manual by NAMI and COPS

The NCTSN also has resources for responders on Psychological First Aid (PFA). PFA is an early intervention to support children, adolescents, adults, and families impacted by these types of events. An online training course for PFA is available on our NCTSN Learning Center. PFA Mobile is an app that can be accessed for free for Android and Apple mobile devices.

Disaster Hotline

SAMHSA has a Disaster Distress Hotline – call 1-800-985-5900 or text TALKWITHUS to 66746.