SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Follow-up on Billing Provider Taxonomy Claims Requirement Effective September 1, 2018
Clearing House Process Verification:
Please verify with your clearing house that the TMHP attested billing provider taxonomy is being transmitted on claims for all products. Through collaborative work with provider groups, it has been identified that some clearing houses have been removing the billing taxonomy code on claims prior to submitting to the health plan for processing resulting in claims denials. Billing provider taxonomy is a requirement effective 9/1/2018.
Because providers use a variety of clearing houses for claims submission, your clearing house may already be working to resolve the problem. Please check with them for the latest status.
Correct Billing Taxonomy Code Placement:
For electronic claims: loop and segment 2000A, PRV03.
Electronic resubmission options:
Impacted providers must submit corrected claims for reprocessing.
In the interim, while waiting for your clearing house to resolve the issue, Providers have three choices on how they can file the claim to be processed for payment for the taxonomy code issue:
File batched claims thru Texas Children’s Health Plan portal.
File claims thru Texas Medicaid Healthcare Partnership (TMHP) portal if allowed to submit this way.
Ensure the clearing house has corrected this issue for claims processing and resubmit corrected claims impacted.