Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Legal Notices

Privacy Practices

Language Services

Communication is important to us. Language assistance services are available free of charge by calling 832-824-5200. Learn more 

Notice of Non-Discrimination

Texas Children’s complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Texas Children’s does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Learn more

Office of Consumer Credit Commissioner

If you wish to file a complaint against Texas Children’s Health Plan you may do so at https://occc.texas.gov/consumers/consumer-education/guide 

Disclaimer: by clicking this link you will be directed to another web site.

Subpoenas/Medical Record Requests

For all subpoenas and/or medical record requests please fax them to:
 
832-825-1226
Attention: TCHP Legal
 
Be sure to include a copy of a signed HIPAA authorization release or a court order authorizing Texas Children’s Health Plan to release records. Please allow a minimum of 15 business days for requests to be processed.
 
For subrogation claims please contact:
 
TMHP TPL/Tort Department
PO Box 202948
Austin, TX, 78720-2948
1-800-846-7307 Option 3
Fax: 1-512-514-4225