Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Legal Notices

Privacy Practices

Language Services

Communication is important to us. Language assistance services are available free of charge by calling 832-824-5200. Learn more 

Notice of Non-Discrimination

Texas Children’s complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Texas Children’s does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Learn more

Office of Consumer Credit Commissioner

If you wish to file a complaint against Texas Children’s Health Plan you may do so at https://occc.texas.gov/consumers/consumer-education/guide 

Disclaimer: by clicking this link you will be directed to another web site.

Subpoenas/Medical Record Requests

For all subpoenas and/or medical record requests please fax them to:
 
832-825-1226
Attention: TCHP Legal
 
Be sure to include a copy of a signed HIPAA authorization release or a court order authorizing Texas Children’s Health Plan to release records. Please allow a minimum of 15 business days for requests to be processed.
 
For subrogation claims please contact:
 
TMHP TPL/Tort Department
PO Box 202948
Austin, TX, 78720-2948
1-800-846-7307 Option 3
Fax: 1-512-514-4225