SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

Search

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is a digital care management platform that automatically tracks and validates home healthcare visits in real-time. EVV captures precise visit timing, service delivery, and caregiver presence to ensure accurate billing and quality care. This system modernizes healthcare operations by eliminating manual paperwork and providing instant compliance reporting for providers, families, and regulatory agencies.

Texas requires EVV for certain Medicaid-funded home and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations.

EVV Vendor System HHAeXchange

Texas Health and Human Service Commission (HHSC) Training Information

This section provides EVV training materials and training schedules.

EVV Policies and Procedures

The EVV Policy Handbook includes EVV standards and policy requirements for:

  • Program providers
  • Proprietary System Operators
  • Financial Management Services Agencies
  • Consumer Directed Services employers
  • Payers, such as HHSC and managed care organizations

EVV Compliance

EVV Visit Maintenance (VM) Unlock Request Information

The 21st Century Cures Act

EVV Contact Info

EVV Links:

Texas Children Health Plan / Texas Health and Human Service Commission (HHSC) Training Information


EVV Policies and Procedures


EVV Compliance


EVV Visit Maintenance (VM) Unlock Request Information


The 21st Century Cures Act